Sign - In

What if I don't have an email address on file with HOUSE?

If you are new to HOUSE, please create a new account. If you are an existing customer, simply call Customer Service at 404-806-7743 and a representative will be happy to help you add an email address to your HOUSE account.

Do I need both a password to shop with HOUSE?

A password is not required to shop on HOUSEOFCECESFOODS.com, but a password is required to manage your account on HOUSEOFCECESFOODS.com and HOUSE mobile apps.

How do I create or change my password?

If you’re an existing HOUSE customer, you can easily create or change your password by visiting “My Account” and click on “Password”. If you’re a new HOUSE shopper, please create a new account or choose to create a password at the end of your first order.

What if I forget my password?

No problem! Go to Sign In and enter your username or email address. You will receive a link to create a new password via email.

How do I create a strong password?

Here are some password tips:

  • Use a different password on HOUSE from what you would use on other websites.
  • Create a password with a mix of upper and lowercase letters and numbers.
  • Though at least 8 characters are required, up to 24 are allowed. Longer passwords tend to be stronger.
  • Passwords are case sensitive. For instance, “WINTER567” and “winter567” are two different passwords. Remember to check that your CAPS LOCK is not turned on.
  • Try to avoid passwords that are easy to guess, like “secret,” “password,” “HOUSE12345,” or your last name and sequential numbers, such as “SMITH111”
  • Though it’s not a requirement, adding special characters to your password will make it even stronger. For example, the password “Looking!5*%” is a much stronger password than “looking5”.

Why should I add a password to my account?

Creating a password will allow you to view Order Status, track shipments, edit orders, and manage Blue Pay orders. With a password, your information can be saved for faster, easier checkout of future orders. A password also allows you to manage your email preferences and account settings.

What should I do if my account is locked?

In most cases, your account can be unlocked by resetting your password. If the account remains locked after resetting password, please contact Customer Service at 404-806-7743 for additional assistance.

My Account

How can I check my order status or order history?

Online: Click on Order Status on the top-right corner of the page on HOUSEOFCECESFOODS.com. Here, you can review current and past orders and returns with HOUSE. Also, depending on how far along your order is in the shipping process, you may be able to change the ship-to address, payment method, and/or shipping method. You may also be able to cancel your order.

Phone: Call the live Customer Service line at 404-806-7743.

Mobile Services: You can check your order status on your mobile phone through our mobile website. To learn more, go to HOUSE Everywhere.

Will orders that I place without a password appear on my account?

No. In order to see Order Status or Order History, you’re required to sign in with your password.

How can I change, correct, or update the information on my account?

To change your account information on file (e.g., name, bill-to address), go to My Account, then select the category of information you wish to change.

You can also change your account information by calling Customer Service at 404-806-7743.

Why is my credit card not appearing on my account?

If you check out without your password, none of your credit card information will be available to you. Likewise, if you enter a new credit card on an order in which you didn’t sign into your account, we will not save that credit card to your account for security purposes. In order to save or see previously saved credit cards on your account, you’ll need to sign in with your password.

Can I cancel an order?

To cancel an item, contact customer services via phone, chat or email to inform you would like to cancel your order(s). All cancel order requests must be inquired within 24 hours after the completion of order placed.

Can I save the addresses of people I routinely ship items to?

Using the HOUSE Address Book, you can keep a list of all your shipping addresses. You simply enter the names and addresses of your family and friends into the address book, and we’ll keep them on file for you. Then, when you order a product, you can select whichever ship-to address you want, from a convenient drop-down box, when you choose Standard Checkout for the order.

Can I sign up for convenient email updates?

HOUSE offers free promotional, alert, eNewsletter, and important Customer Service correspondence via email. To sign up, simply go to Email Preferences in the My Account area.

 

If you have a HOUSE Account, sign in with your email address and password. Or, if you don’t have an account, create a new one to continue. Below are the convenient services you can elect to receive. Note: You can choose one, two, or all of them. You can cancel or change your selections, at any time, and as often as you wish.

 

Email updates can include:

 

Automatic order and shipping confirmations via email, within minutes of placing your order.

Email updates on your Waitlist and credit card orders and returns.

  • Promotional emails with sneak peeks at new items, special offers, upcoming events, and highlighted programs.
  • Alert emails with reminders about items you recently shopped, added to your Wish List, or purchased.
  • Daily Blue Light Special’s® notifications sent soon after the new BLS for the day launches. Plus, you can receive email notifications for every BLS or just the categories you’re interested in.
  • Weekly or monthly eNewsletters filled with tips and advice, plus the inside scoop on special offers, new HOUSE products.

What is "phishing?"

Phishing is an attempt to trick someone into revealing personal information, such as payment card information, passwords, or PINs. Scammers use different methods, and two of the most common are email and text messages that request information. It is important for you to know that HOUSE will NEVER contact you by email or text message to obtain sensitive information.

What should I do if I replied to a phishing message?

If you replied to a suspicious message, you should take steps to protect your identity right away, including reviewing your credit report and credit card, bank account, and other financial statements for any unauthorized activity. You can obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit www.annualcreditreport.com or call toll free at 404-806-7743.

Do you need a larger quantity?

If you are a retailer, groceries, hospitality, restaurant or franchise and are interested in our seasoning blends. Contact us today and a sales representative will contact you within 24 hours.