How will my order ship?
HOUSE uses various carriers to ensure your package arrives by the estimated delivery date. Most orders are sent Standard Delivery. For faster delivery of most items, you can upgrade your shipping, for an additional fee, to Express Delivery or Premium Delivery.
The shipping and handling fee includes, among other things, labor costs to receive, select, and package the item for shipment; the costs of packaging & other supplies; internal (overhead) costs to process the order; and fees paid to carriers who ship the item and deliver it to you, so the shipping and handling fee may exceed the actual fee paid by HOUSE to its carriers to send the item to you. Sales tax may be assessed on the shipping and handling fee in certain states, where applicable.
To upgrade your shipping, make your selection on the Shipping Method page during checkout. Upgraded shipping options will not be available when using Speed Buy® checkout.
What's included in the shipping and handling fee?
The following costs, among other things, are included in the shipping and handling fee, so the shipping and handling fee may exceed the actual fee paid by HOUSE to its carriers to send the item to you:
- Labor costs to receive, select, and package the item for shipment;
- Costs of packaging and other supplies;
- Internal (overhead) costs to process the order; and
- Fees paid to carriers who ship the item and deliver the item to you.
- Depending on which state you live in, a sales tax may be assessed on the shipping and handling fee.
When will my order arrive?
You’ll receive an estimated delivery date from your tracking number within your notification email, once your order has been shipped. Note: Business days are considered Monday–Friday, with the exception of federal holidays recognized by our carriers.
- Standard Delivery: Allow 5-10 business days from your order date for delivery.
- International Delivery: Allow 7-10 business days from your order date for delivery of shipment Worldwide.
- Express Delivery: Order before Noon ET on a business day and the package may deliver within 2 business days. Orders placed after Noon ET may take additional days to deliver.
- Premium Delivery: Order before Noon ET on a business day and the package may deliver on the next business day. Orders placed after Noon ET may take additional days to deliver.
- Perishable Food: (Example: some foods/plants/flowers) Order Monday or Tuesday, and the package will ship on Wednesday and be delivered on Friday. Order Wednesday through Sunday, and the package will ship on Tuesday and be delivered on Thursday.
- Offshore Non-Priority: Used for Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam. Please allow 7-10 business days from your order date for delivery.
Offshore Priority: Used for Alaska, Hawaii, U.S. Virgin Islands, Puerto Rico, Guam. Please allow 4 business days from your order date
Can I have my order sent to another address?
Yes, in most cases you can have your order sent directly to an address that’s different than the permanent ship-to address we have on file for you.
- When ordering online or by phone, you will be prompted to either Use Current Address, Select from Address Book, or Create New Address during the checkout process. If you select Create New Address, you can save it to your Address Book for future use.
- Once your order ships, the ship-to address for the order cannot be changed. HOUSE does not offer rerouting service to a different address for orders in progress.
What are my domestic and international shipping options?
HOUSE ships to all 50 states, as well as Guam, U.S. Virgin Islands, Puerto Rico, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Please note that Standard Shipping & Handling is only available within the contiguous 48 states. HOUSE customers outside the aforementioned area can view their available shipping options when checking out or call Customer Service for information regarding S&H options.
Can I ship my order to a P.O. box or military APO/FPO address?
Most items can be shipped to a P.O. box or military APO/FPO address. Some restrictions may apply.
Can I ship my order internationally?
HOUSE does offer international shipments. We are always ensuring the best possible shopping experience.
Do you need a larger quantity?
If you are a retailer, groceries, hospitality, restaurant or franchise and are interested in our seasoning blends. Contact us today and a sales representative will contact you within 24 hours.