Top Frequently Asked Questions

What is Blue Pay?

With Blue Pay, you can receive an item now and pay monthly installments at no extra charge with your major credit card. The product price, Shipping & Handling, and any applicable sales tax will be divided according to the specified number of payments. During checkout, just choose the Blue Pay option, when available. The first Blue Pay installment will be billed on the date the item ships. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Blue Pay billing dates are set according to the ship date of the order; billing dates for future installments can’t be customized or changed. Blue Pay offers are subject to approval by HOUSE based on a number of factors, including item type, price, and payment history. Please note: certain payment methods, including prepaid cards, may not be available for items purchased with Blue Pay.

Can I cancel an order?

To cancel an item, contact customer services via phone, chat or email to inform you would like to cancel your order(s). All cancel order requests must be inquired within 24 hours after the completion of the order placed.

How do I place an order?

Our fast, convenient ordering process takes only a couple of minutes to complete. Order from HOUSE through, or a Customer Service Representative.

What if I forget my password?

No problem! Go to Sign In and enter your username or email address. You will receive a link to create a new password via email.

Do spices, herbs, and seasoning go bad?

Many of these items can be kept for longer if they are packed tightly and kept in a dark cupboard. They will, however, lose some of their strength as time goes on. Also check the ingredient listings because if there are additives such as oils, we recommend following the two-year policy.

What is the delivery time?

Order place online or thru a sales representative, please allow 5 to 7 business days. Due, as we freshly blend our seasonings blends daily per order.

Do you need a larger quantity?

If you are a retailer, groceries, hospitality, restaurant or franchise and are interested in our seasoning blends. Contact us today and a sales representative will contact you within 24 hours.